We do not sell customer information.
We do not share your information with persons, companies, or organizations outside of SMI Agency that would use that information to contact you about their products and services.
We expect persons or organizations that provide services on our behalf to keep your information confidential. We also expect those persons or organizations to use your information only to provide the services we have asked them to perform.
We convey to our employees about the need to protect your information. We have established safeguards (these are physical, electronic and procedural) to protect this information.
Attention Internet users . . .
This notice provides information about your use of our Web site. This includes logging on and our use of online data collecting devices known as “cookies;”
Our collection of data such as IP address (the number assigned to your computer when you use the Internet). This also includes browser and platform types, domain names, access times, referral data, and your activity while using our site;
Below are answers to questions you might have about privacy. You may be wondering..
What do we do with your information?
We do not sell your customer or medical information to anyone. We do not share this information with companies or organizations outside of SMI Agency that would use it to contact you about their products and services. If that practice were to change, we would offer you the means to opt out of this type of information sharing. Also, we would obtain your consent before sharing your medical information for marketing purposes.Your agent or broker may use your information to help you with your insurance needs. We may also contact you about products, features, and options in which you have expressed an interest. Without your consent, we may provide your information to persons or organizations in and out of SMI Agency. This would be done as permitted or required by law.
We may do this to:
|Fulfill a transaction you have requested.
|Investigate or handle claims.
|Participate in insurance support organizations. The information in a report prepared by an insurance organization may be retained by that organization and distributed to other persons
|Comply with lawful requests from regulatory and law enforcement authorities.
These persons or organizations may include:
|Our affiliated companies.
|Companies that perform services, such as marketing, on our behalf.
|Other financial institutions with which we have an agreement for the sale of financial products
|Other insurance companies. This would be done so they could perform their role in an insurance transaction involving you.
|Independent claims adjusters.
|A business or businesses that conduct actuarial or research studies.
|People who request information pursuant to a subpoena or court order.
|Repair shops and recommended claims vendors.
What kind of customer information do we have, and where did we get it?
Much of the information that we have about you comes from you. When you perform certain transactions, you may give us information such as your name, address, e-mail address, telephone number, family member information, credit/debit card numbers, auto/property ownership and/or Social Security Number. These transactions include when you submit an application for insurance, submit a request for insurance, submit a request for products and services we offer, or submit a request for an insurance quote. We keep information about the types of services you purchase from us and our affiliates. Examples of this include premiums, account balances, and payment history. We may collect information from our web site. This includes your activity while using our site and information from online collecting devices known as “cookies” (see below). We may collect information from outside sources such as consumer reporting agencies and health care providers. The information we collect may include the following:
|Loss information reports.
How do we protect your customer information?
We expect any company with whom we share your information to use it only to provide the service we have asked them to perform. Information about you is also available within SMI Agency. It is available to those people who may need to use it to meet and service the needs of our customers. We communicate the need to protect your information to all employees and agents. We especially communicate this need to people who have access to it. Plus, we have established physical, electronic, and procedural safeguards to protect your information. Note that if your relationship with us ends, your information will remain protected. This protection will be provided according to our privacy practices outlined in this notice.
How can you find out what information we have about you?
You may request to see, or obtain by mail, the information about you in our records. If you believe that our information is incomplete or inaccurate, you may request that we correct, add to, or delete from the disputed information. To fulfill your request, we may make arrangements to copy and disclose your information to you on our behalf. This may be done with an insurance support organization or a consumer reporting agency. You may also request a more complete description of the entities to which we disclose your information, or the conditions that might warrant such disclosures. Please send any of the requests listed above in writing to:
SMI Agency Insurance Company, Customer Privacy Inquiries, 1802 Broadway Suite 118 Galveston, Texas 77550
If you are an Internet user on our web site, SMIAgency.com, provides information about us, our products, and the agencies and brokers that represent us. You may also perform some transactions on the web site. This Privacy Statement applies to users of SMI Agency.com, regardless of whether the user is an SMI Agency customer. In addition, as an Internet user, you should be aware of the following . . . .
What are cookies and how are they used?
Do you log my activity on your site?
Will I receive promotional e-mails from SMI Agency?
During the period you are logged in our site, we log IP addresses (a number assigned to your computer when you use the Internet), browser and platform types, domain names, access times, referral data (the last site or URL you visited before logging into our site and the first site or URL you visit after leaving our site), and your activity while using or reviewing our site.
As indicated above, we may also use customer information to send you promotional communications about products, features, and options that we believe may be of interest to you. If we have your e-mail address, we may do this by e-mail. If you do not wish to receive promotional e-mails from us, you can inform us of your desire to be removed from our mailing lists by writing us at SMI Agency Insurance Company, Customer Privacy Inquiries, 1802 Broadway Suite 118, Galveston, Texas 77550
Who Should Use Our Web Site?
Our Web site is for insurance and financial products and services and is not intended for children. We offer insurance and financial products and services and thus do not market any products or services to children under the age of thirteen or knowingly collect any information from children under the age of thirteen. If we become aware that information is or has been submitted by or collected from a child under the age of thirteen, we will delete this information.
What security procedures do we use to guard against the loss, misuse, alteration, or theft of information while that information is being submitted to SMI Agency over the Internet?
We take seriously the issue of safeguarding your privacy online. However, please note that you should exercise discretion with respect to the submission of any personal or financial information via e-mail. Please keep in mind that transmitting information via e-mail over the Internet is never completely secure and thus any information submitted may be intercepted, collected, used or disclosed by others. If you are concerned about the security of your communication, we encourage you to send your correspondence through the postal service or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using e-mail messages.